Position: Telecaller Intern
Employment Type: Internship
Location: Trivandrum, Kerala
Reporting To: Business Development / Sales Manager
About the Role
We are looking for a Telecaller Intern to support our sales and business development activities. The intern will be responsible for communicating with prospective customers, explaining the company’s products and services, generating leads, and maintaining regular follow-ups.
This role is suitable for candidates who are confident communicators and interested in developing their skills in telecalling, customer interaction, lead generation, and sales.
Key Responsibilities
- Make outbound calls to prospective customers and leads.
- Introduce and explain the company’s products, services, and offerings.
- Understand customer requirements and provide relevant information.
- Generate and qualify leads through telephone calls.
- Follow up with prospective customers at regular intervals.
- Maintain accurate records of calls, leads, follow-ups, and customer interactions.
- Handle basic customer queries professionally and provide appropriate information.
- Coordinate with the sales and business development team for qualified leads.
- Achieve assigned daily and monthly calling and lead-generation targets.
- Maintain professional communication with customers at all times.
- Collect customer feedback and communicate relevant information to the concerned team.
- Support the team in other sales and business development activities as assigned.
Required Skills
- Good verbal communication skills.
- Basic proficiency in English and Malayalam.
- Confident and professional telephone manner.
- Good listening and interpersonal skills.
- Positive attitude and willingness to learn.
- Ability to handle customer queries professionally.
- Basic knowledge of MS Office / Google Workspace.
- Ability to maintain records and follow up systematically.
- Target-oriented and self-motivated approach.
Educational Qualification
- Any graduate / undergraduate pursuing a relevant degree.
- Freshers and candidates looking for internship opportunities are encouraged to apply.
Preferred Qualities
- Confidence in speaking with customers.
- Persuasive and convincing communication.
- Patience and professionalism while handling customers.
- Good time-management skills.
- Ability to work independently as well as within a team.
- Willingness to learn sales and customer relationship management.